Privacy Policy

Who we are

This policy applies to the Greatness Digital website and the inquiries you send us through it. Greatness Digital is headquartered in the Pacific Northwest, United States. If you have any questions, you can reach us at info@greatnessdigital.com or (503) 914-4564.

Information we collect

We keep data collection to what we actually need to run our business:

• Information you give us. When you fill out a contact or project form, book a call, or email us, we receive the details you choose to share, such as your name, email address, phone number, company, and anything you write in your message.
• Information collected automatically. Like most websites, we and our analytics providers collect basic technical data, such as your IP address, browser and device type, pages viewed, referring links, and general location, through cookies and similar technologies.

We do not knowingly collect sensitive personal information through this website, and we ask that you not send it to us through our forms or the chat.

The chat assistant on our website

The chat on this site (“Hootley”) is an AI assistant, not a person. What you type is sent to an AI model to write its answers, and the whole conversation is saved so our team can read it, follow up, and reply to you. If you ask for a person, or leave an email address or phone number in the chat, we use it to get back to you. Please do not share medical, financial or other sensitive details in the chat.

Chat transcripts with no name, email or phone number are deleted 12 months after the last message. Transcripts where you left a way to reach you are kept with your inquiry (see Data retention), and you can ask us to delete them at any time.

Contact forms

When you fill in a form we store what you entered, the page you came from, and whether an email or a call followed, so the right person can answer you and nothing is lost. We also note which website or search engine brought you to us (for example a Google search or an ad), so we can see what is working. No one else is shown your message.

Phone calls

Some phone numbers we publish are connected to our dashboard through Twilio, a phone service provider. When you call one, the call is passed straight to a real phone, and we keep a record of the call: your phone number (unless you hide it), the number you called, when, how long it lasted, and whether anyone answered. We do not record calls or keep what was said. If nobody picks up, the record lets us call you back. We keep call records while we may still be in touch, and delete them when you ask.

Who can see what you send

Messages, chat transcripts and form details are visible to the Greatness Digital team, who run this website and its dashboard, and to the service providers below that store and deliver them. Where we run a website and dashboard for a client business, that business's own staff see the inquiries sent to them, and Greatness Digital sees them as the provider that supports the dashboard.

How we use your information

• To respond to your inquiry and provide the services you ask about
• To communicate with you about a project, proposal, or ongoing engagement
• To understand how our website is used so we can improve it
• To keep our site secure and to meet our legal and accounting obligations

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money.

Cookies, analytics, and advertising tools

We use cookies and similar technologies to operate the site, measure traffic, and understand which content is useful. This may include tools such as Google Analytics and advertising pixels from platforms like Google and Meta, which help us measure the performance of our own marketing.

You can control cookies through your browser settings and opt out of many analytics and advertising cookies. Where the law requires consent before non-essential tracking loads, we honor that consent before those tools fire.

How we share information

We share information only in a few limited situations:

• Service providers who help us run our business, such as hosting, email, phone, analytics, and scheduling tools, under agreements that limit their use of your data.
• Legal reasons, when we are required to by law, to protect our rights, or to respond to lawful requests.
• Business transfers, if Greatness Digital is ever involved in a merger, acquisition, or sale of assets.

Data retention

We keep your information only for as long as we need it for the purposes described here, to meet legal or accounting requirements, or to resolve disputes. Chat transcripts that include no contact details are deleted automatically after 12 months; inquiries with your details are kept while we may still be in touch, and deleted when you ask. When we no longer need information, we delete or anonymize it.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to opt out of certain uses, and to not be discriminated against for exercising those rights. Residents of California and other states with privacy laws have these rights under statutes such as the California Consumer Privacy Act.

To make a request, email info@greatnessdigital.com. We will verify your request and respond within the timeframe the law allows. You can also unsubscribe from our emails at any time using the link in any message.

Children's privacy

Our website is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Links to other sites

Our site and our work samples may link to third-party websites, including those of our clients. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page. Significant changes will be made clear on this page.

Contact us

Questions about this policy or your information? Email info@greatnessdigital.com or call (503) 914-4564.